Terms & Conditions
Last updated: 30 August 2026
These Terms & Conditions apply to services provided by Shifting Solutions. By accepting a quote, booking a service, or asking us to proceed with work, you agree to these terms.
1. Quotes & Pricing
Quotes are based on the information provided at the time of enquiry, including photographs, descriptions, locations and estimated quantities where applicable.
If the job differs significantly from the information provided, we may discuss and agree on additional charges before completing the additional work.
Unless stated otherwise, prices are quoted plus GST.
2. Rubbish & Waste Removal
Rubbish removal prices may include separate disposal or tipping fees depending on the type, weight and quantity of material being removed.
Customers must tell us about any hazardous, restricted or unusual materials before the job. We reserve the right to refuse materials that cannot be safely or legally transported or disposed of.
3. Property & Garden Services
Customers are responsible for providing reasonable and safe access to the property and identifying any areas, items or materials that should not be removed or disturbed.
Any additional work requested during the job may result in an additional charge, which will be discussed where practicable before the work is carried out.
4. Pickups & Deliveries
Customers are responsible for providing accurate information about the items being collected or delivered, including their approximate size, weight, condition and access requirements.
Additional charges may apply where there are unexpected access difficulties, excessive waiting time, additional items or circumstances substantially different from those described when the quote was provided.
5. Customer Responsibilities
Customers must provide accurate job information and ensure we have suitable access to carry out the agreed work.
The customer must have authority to request the removal, transportation or disposal of any items involved in the job.
6. Cancellations & Changes
We understand plans can change. Please provide as much notice as possible if you need to cancel or reschedule a booking.
We reserve the right to charge a reasonable cancellation fee where a confirmed booking is cancelled at short notice or where we have already incurred costs specifically for the job.
7. Payment
Payment terms will be provided with the quote or invoice.
Unless otherwise agreed, payment is due in accordance with the terms stated on the invoice. Additional costs agreed during the job may be added to the final invoice.
8. Damage & Liability
Shifting Solutions will take reasonable care when carrying out all work.
Customers should tell us before work begins about fragile items, existing property damage, difficult access or anything else that could reasonably affect the safe completion of the job.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable New Zealand law.
9. Delays & Unforeseen Circumstances
We will make reasonable efforts to arrive and complete work at the agreed time. However, delays can occasionally occur because of traffic, weather, vehicle issues, disposal facility delays or other circumstances outside our reasonable control.
Where possible, we will keep you informed of significant delays.
10. Changes to These Terms
Shifting Solutions may update these Terms & Conditions from time to time. The current version will be available on our website.
11. Contact
If you have questions about these Terms & Conditions, contact:
Shifting Solutions
Email: info@shiftingsolutions.co.nz
Phone: 022 103 0611
Service area: Rodney & Hibiscus Coast, Auckland